snoweilo ("we," "us," or "our") operates from Singapore and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our winter expedition planning services. We comply with Singapore's Personal Data Protection Act (PDPA) and handle your information with care and transparency.
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, postal address
- Booking Details: Travel preferences, destination choices, dates, accommodation requirements
- Medical Information: Relevant health conditions, fitness levels, dietary restrictions (only as necessary for trip planning and safety)
- Payment Information: Processed through secure payment providers; we do not store complete credit card details
- Communication Data: Correspondence via email, phone, or our website contact forms
- Usage Data: Website analytics, cookies, browsing patterns
- Direct submission through contact forms and booking requests
- Phone and email communications
- Cookies and similar tracking technologies on our website
- Third-party analytics services (Google Analytics)
We process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract Fulfillment: Processing is necessary to provide expedition planning and booking services you have requested
- Legitimate Interest: Processing is necessary for our legitimate business operations, provided it does not override your rights
- Legal Obligation: Processing is necessary to comply with Singapore laws and regulations
We use your personal data for:
- Processing expedition bookings and managing your journey arrangements
- Communicating with you about your bookings, including preparation information and travel updates
- Coordinating with local guides, accommodation providers, and transport services
- Ensuring your safety during expeditions through appropriate preparation and emergency protocols
- Improving our services through feedback analysis and operational reviews
- Sending relevant information about our services (with your consent)
- Complying with legal and regulatory requirements
- Protecting our rights, property, and safety, and that of our clients and partners
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Active Clients: Data retained while you are engaged with our services and for reasonable period afterward
- Booking Records: Maintained for 7 years for legal, tax, and business continuity purposes
- Marketing Communications: Until you withdraw consent or opt out
- Legal Requirements: As mandated by Singapore law or regulatory obligations
After retention periods expire, we securely delete or anonymize your personal data.
We implement appropriate technical and organizational measures to protect your personal data:
- Secure servers with encryption for data transmission and storage
- Access controls limiting data access to authorized personnel only
- Regular security assessments and updates
- Employee training on data protection and confidentiality
- Secure disposal procedures for physical and electronic records
- Incident response procedures for potential data breaches
While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.
Under Singapore's PDPA, you have the following rights:
- Right to Access: Request copies of your personal data we hold
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Withdraw Consent: Withdraw previously given consent at any time
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Deletion: Request deletion of your personal data (subject to legal obligations)
- Right to Object: Object to certain types of processing
- Right to Restrict Processing: Request limitation of how we use your data
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
We share personal data with trusted third parties only when necessary:
- Accommodation Providers: Hotels, lodges, and guesthouses in destination countries
- Local Guides and Operators: Certified guides and expedition services
- Transport Services: Ground transportation, transfers
- Payment Processors: Secure payment gateway providers
- Analytics Providers: Google Analytics for website performance (anonymized data)
- Communication Tools: Email service providers
All third parties are contractually bound to protect your data and use it only for specified purposes. We conduct due diligence on all partners to ensure appropriate security measures.
Our expedition services involve international travel, which may require transferring your personal data to:
- Accommodation providers in Bulgaria, United States, and Norway
- Local guide services in destination countries
- Transport and logistics companies
We ensure appropriate safeguards are in place for all international transfers, including:
- Contractual agreements with data protection clauses
- Assessment of destination country data protection standards
- Limiting data shared to only what is necessary for service delivery
Our website uses cookies to improve your experience. For detailed information about cookies we use and how to manage them, please see our Cookie Policy.
Our services are directed to adults aged 18 and older. We do not knowingly collect personal data from individuals under 18 without parental consent. If booking for a minor, the adult booking holder is responsible for providing appropriate consents and managing the minor's information.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email to active clients. Your continued use of our services after updates constitutes acceptance of the revised policy.
For privacy-related questions, concerns, or to exercise your rights:
Email: [email protected]
Phone: +65 6482 9361
Address: 290 Orchard Road, #15-08 Paragon, Singapore 238859
If you believe your privacy rights have been violated or have concerns about our data handling practices, please contact us first. We are committed to resolving issues promptly. If unsatisfied with our response, you may lodge a complaint with Singapore's Personal Data Protection Commission (PDPC).