Last Updated: December 2024 | Effective Date: December 2024
These Terms and Conditions ("Terms") govern your use of winter expedition planning services provided by snoweilo ("Company," "we," "us," or "our"), operating from Singapore. By booking our services, using our website, or communicating with us about potential bookings, you ("Client," "you," or "your") agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services. These Terms should be read alongside our Privacy Policy and Cookie Policy.
snoweilo provides:
Services are available to individuals 18 years and older. Bookings for minors (under 18) require adult supervision and guardian consent throughout the expedition.
You are responsible for maintaining accurate contact and personal information. You must inform us promptly of any changes affecting your booking or ability to participate in the expedition.
You agree not to:
All prices are quoted in Singapore Dollars (SGD) unless otherwise specified. Prices include services explicitly listed in the booking confirmation. International flights, travel insurance, most meals, personal equipment, and optional activities are typically excluded unless stated otherwise.
We accept bank transfers, credit cards (Visa, Mastercard), and other methods as confirmed during booking. Payment processing fees, if any, will be disclosed before payment.
Prices are guaranteed once deposit is paid and booking is confirmed. We reserve the right to adjust prices for future bookings based on exchange rates, supplier costs, or operational factors.
Applicable Singapore taxes (GST) are included in quoted prices. Destination country taxes or fees may apply separately and will be disclosed where known.
Cancellations must be submitted in writing via email to [email protected]
Refunds will be processed within 30 business days of cancellation confirmation. Refunds will be issued to the original payment method.
Third-party provider fees that cannot be recovered (such as certain accommodation deposits or permit fees) are non-refundable regardless of cancellation timing.
Changes to confirmed bookings (dates, destinations, accommodation) are subject to availability and may incur fees. Requests must be made in writing at least 45 days before departure.
We reserve the right to modify itineraries due to weather, safety concerns, supplier issues, or circumstances beyond our control. We will notify you promptly and offer alternatives or refunds for significant changes.
Comprehensive travel insurance including medical coverage, emergency evacuation, trip cancellation, and personal liability is MANDATORY for all expeditions. Proof of insurance must be provided before final payment deadline. We recommend policies covering winter sports and cold climate activities specifically.
You are responsible for ensuring you meet the physical and medical requirements for your chosen expedition. You must disclose relevant health conditions during booking that could affect your participation or require special arrangements. We reserve the right to refuse service if undisclosed conditions create safety risks.
Services are provided "as is" without warranties of any kind, express or implied. We coordinate high-quality service providers but cannot guarantee their performance or control all aspects of your experience.
We are not liable for actions, errors, or omissions of third-party accommodation, transport, or guide services. Claims arising from third-party provider performance should be directed to those providers.
Our total liability for any claim is limited to the amount you paid for Services. We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, data loss, or emotional distress.
Winter expeditions involve inherent risks from weather, terrain, and climate. We provide guidance and safety protocols but cannot control natural conditions. You assume risks associated with cold climate travel.
We are not liable for failure to perform Services due to circumstances beyond reasonable control including natural disasters, political instability, pandemics, strikes, or government actions.
All content on our website, including text, graphics, logos, images, and itinerary documents, is owned by snoweilo and protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without written permission. Limited use is granted for personal, non-commercial purposes related to your booking.
We may take photographs or videos during expeditions for marketing purposes. By participating, you consent to use of media featuring you in our promotional materials. You may opt out by notifying us in writing before departure.
We may terminate Services immediately if you:
Termination for cause results in forfeiture of all payments.
Upon termination, your right to use Services ceases immediately. Provisions regarding payment, liability, and dispute resolution survive termination.
Before initiating formal proceedings, you agree to contact us at [email protected] to attempt informal resolution. We will respond within 10 business days.
If informal resolution fails, disputes will be submitted to mediation in Singapore before proceeding to arbitration or litigation.
These Terms are governed by Singapore law. Any disputes will be subject to the exclusive jurisdiction of Singapore courts.
These Terms, along with our Privacy Policy and booking confirmation, constitute the entire agreement between you and snoweilo regarding Services.
If any provision is found unenforceable, remaining provisions remain in full effect.
Our failure to enforce any right or provision does not constitute waiver of that right or provision.
You may not assign or transfer your booking without our written consent. We may assign our rights and obligations to affiliated entities.
Legal notices must be sent to [email protected] or our registered address. We will send notices to the email address you provided during booking.
We may update these Terms to reflect changes in our practices or legal requirements. Updated Terms will be posted with a revised "Last Updated" date. Significant changes will be communicated via email. Your continued use after updates constitutes acceptance of revised Terms.
For legal inquiries:
Email: [email protected]
Phone: +65 6482 9361
Address: 290 Orchard Road, #15-08 Paragon, Singapore 238859